Announcements
Hello everyone! We are aware of some issues with Premium users hearing ads while listening to music. Head here for more info.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Impossible to turn off shuffle when online

I often use offline through premium. I used to be able to switch between shuffle and non-shuffle while offline. Now, when I try to turn shuffle off, it tries to que new stuff for "smart shuffle," which it cannot due because the app is offline. It is stuck like this, loading, until it gives up and goes back to regular shuffle. I am no longer able to go between offline shuffle and offline unshuffled. Please help. The only solution I found is to restart the app and go back online, but this is not a convenient solution when travelling without service.

Who Me Too'd this topic