Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
The Spotify for developers platform helps many bring their ideas to life. Whether it's a short term app helping an artist’s release or something more long term - there is always a chance of success. Things start to grow and then you might also need what we call a quota extension.
When you request a quota extension or you're simply waiting for your app to be reviewed, there is a follow up process that sets certain limits with the sole purpose of making things fair, better functioning and with an optimal level of user-experience quality.
During this process a few questions may arise. Such as:
During peak periods, it may take longer than six weeks.
The review and extension request process is an iterative process. It is a matter of the developer and the Spotify team finding exactly where things need to be in order for the application to find its audience.
Make sure everything in your request is clear and correct, that you’re providing enough and correct information, adhering to Spotify’s developer terms, policies and design guidelines. If your request is rejected and needs to be resubmitted, an SLA of another 6 weeks will be applied after resubmission. Therefore the more attention and efforts you put into submitting a fully correct request from the beginning - the better are the chances that you will not have to resubmit and save precious time.
It will not help a developer to try to reach out to other Spotify teams to get their request expedited or a question answered. We are the dedicated point of contact who can approve your request and involving other teams may actually interfere with the process. It's best to follow the instructions outlined above and you will receive an answer as soon as possible.
Don’t despair just yet. You will receive an email with applied rejection reasons, and further instructions on how (if) to proceed. Please make sure to read the email thoroughly to understand the reasons for rejection, and possible next steps. If a change can be made to be compliant, simply make the change and resubmit your request. As mentioned above - another review timeline of 6 weeks will be applied upon resubmission. You can navigate in the best way using the email and other applicable resources such as the Dev Terms, Dev Policy or Design Guidelines.
Please keep in mind that if you’re waiting for an answer to an email you’ve sent us - our Developer email will not be monitored for an extended period during this summer. But it’s highly probable that your question will be answered by the topics covered above. You can also refer to the Spotify for developers general questions:
- Community Forum for specific questions
Thank you for your understanding and patience. Take care!