Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Canvas feature is dimmed in settings– I can't toggle it on/off

Plan

Premium

Country

Egypt

Device

Samsung Galaxy A54 5G

Operating System

Android 13

 

My Question or Issue

The Canvas feature is right there in my app's settings, but it's dimmed– it's impossible to tap on it or to toggle it on or off, and the Canvas feature isn't working on my phone at all because of this. It was working perfectly fine a week ago, and my family members are all on Android 13 as well (different phones, though) and the Canvas feauture works perfectly fine on their devices and the toggle in their settings page works fine as well and it isn't dimmed. My app is updated to the latest version, I've tried clearing cache, clearing data, a clean reinstall, several phone restarts, and nothing has worked so far. Any help would be greatly appreciated since this is one of my favorite features on the app!

Screenshot_20230902_000319_Spotify.jpg
Who Me Too'd this topic