Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Laggy app since last update

Plan

Premium

Country

Germany

Device

Samsung Galaxy S9

Operating System

Android 10

 

My Question or Issue

Since the most recent update I'm having unusual issues with the Android app. It's very laggy, it frequently says I'm offline even though I'm not, sometimes it just gets stuck on a black screen and I have to restart it. Cover art often doesn't load. Sometimes I hit pause and it takes up to 20 seconds for the song to actually stop playing, even if I close the app. I'm not getting notifications for new releases anymore.

 

I've been using Spotify on this phone for 5 years and I never had problems like this until the update. This is version 8.8.66.563. Data saver is off.

Who Me Too'd this topic