Plan
Premium
Country
US
Device
Playstation 5
My Question or Issue
The latest episodes of several podcasts will not play any more, ever since the latest PS5 update. I'm experiencing this with My Brother, My Brother, and Me, as well as a few other podcasts.
When I select them (and only the latest two episodes, nothing that came out before the latest PS5 OS update) the app attempts to play for about 5 seconds, and then automatically skips to an entirely different podcast. I have noticed that if the podcast it tries to skip to ALSO does not work (for example, during testing earlier it skipped to a podcast named Wonderful) then the app will not try to redirect me again - however, it does not play any audio. I can play older episodes that came out before the latest PS5 update just fine. I do not know how many podcasts this issue affects, as I don't listen to many, but I have noticed it on MBMBAM, Wonderful, and Quick Question with Soren Bowie and Daniel O'Brien.
This only occurs on PS5 - I can play these just fine on my phone, or on the desktop app.
I have tried playing by searching for the podcast in the app, by adding episodes to my "Your Episodes" list, and by casting to the device, both from my Android phone and from my partner's phone which is logged in on an entirely different account. No matter how I try to play them, the same thing happens.
While testing, I tried uninstalling the Spotify app and reinstalling it, I tried clearing my console's cache and rebuilding storage, I even - at the recommendation of someone in customer service - tried connecting my PS5 to my phone in hotspot mode in order to use an entirely different internet connection, but the same issue occurred no matter what.
The customer service agent recommended I create a thread here, as they believed that the app may just need a catch-up update. If this is not the case, I would love to know how this could even happen - I'm a software developer by day and I am wracking my brain trying to work out how "some podcasts don't work on one specific device even after uninstalling and clearing cache" could occur.
