Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
Netherlands
Device
Sony Xperia 5 II
Operating System
Android 12
My Question or Issue
Whenever I turn on smart shuffle in my Liked Songs it seems to break something. If I turn smart shuffle off and minimize the app and then go back to it the button says it's off. However, once the song I'm listening to ends, all music stops playing rather than the next song in the queue coming on. If I then click on a song the shuffle button indicates smart shuffle being on again. This cycle (clicking on smart shuffle off and the app stopping playback) repeats until I manually turn it off and then manually select a new song while the current one is still playing.
Please note: I have already done a full clean reinstall. The issue persists both with downloaded and non-downloaded content. i have not found any playlists with Smart Shuffle so I'm not sure about those. This issue seems to exist since either the most recent or previous app update.