Plan

Premium

Country

UK

Device

iPhone 11

Operating System

iOS 17.2

My Question or Issue

Annoyingly Spotify is not playing any music. I can play podcasts but not music tracks. When I click on a track it does nothing, clicking on a track in a playlist sees the green play button turn into a pause and it produces a black bar where you’d normally see the track listing (see picture attached). If I click a song not in a playlist then nothing happens. It’s incredibly frustrating and also strange that it’s not affecting podcasts. I also cannot play downloaded music if I turn my internet off.

I have tried uninstalling and reinstalling the app, I have also tried updating my phone software but it is up to date. Clearing cache has not worked and that is all the trouble shooting steps Spotify advise. Just wondering if anyone has any ideas about other things I can try?

Many thanks 🙂