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Who Me Too'd this topic

Android no sound

Plan

Premium

 

Device

Moto G10

Android

 

My Question or Issue

I have no sound when playing tracks.

I do have sound when selecting items such as 'Explore Genres'

 

I've read many of the similar threads and have tried(amongst other things) all of the following:

Muting/unmuting Spotify

A Clean reinstall (delete app data and cache, uninstall, turn off, wait, turn on, reinstall Spotify)

Turn multi volume off/on

Log out on all devices, wait restart the app.

Turn phone off/on.

 

No joy with anything. 

Any other suggestions before I have to cancel my subscription😟

 

Who Me Too'd this topic