Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Android app playback stops in background while elapsed time goes on endlessly

Plan

Premium

 

Country

UK

 

Device

Sony Xperia 10 IV

 

Operating System

Android 13

 

My Question or Issue

Everytime I listen to music with spotify while the phone screen is off, a few tracks in, when it moves to the next track, it stops playing, just silence. Upon checking, the 'playback' on the next track is actually 'still going' as the elapsed time counter is counting up. It even keeps going way past the song's total time, which is a clear indication of a bug. The only way to fix is to skip a track forward or back, or touch the seekbar. Very annoying and makes listening to whole albums or playlists nigh impossible. I have attached a screenshot as evidence.

 

This has been ongoing for a while, but after the lastest update, it became more frequent. Happens every time after 2-3 songs.

 

I have already done a full clean reinstall, clearing cache & data, and phone restart, the whole shebang, and it still remains. I hope it can be looked at or a ticket raised with the android app devs.

 

 

Screenshot_20231215-165226~2.png
Who Me Too'd this topic