Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi.
I'm a premium user in the US, using my iPhone to connect to an Xbox Series X.
This afternoon, while I was playing games and listening to Spotify in the background, the app disconnected from the Xbox. When I've tried to reconnect, the Xbox app goes to the "Who's listening" panel, then to a recommended playlists panel, then back and forth between these two--all the while never connecting to the iPhone. I have tried restarting both the iPhone and the console, and uninstalling and reinstalling the Xbox app.
Spotify Connect is notoriously janky, I know--but this is the first time in 5 years I've seen this particular problem. I'd appreciate any advice.