I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine while the screen is active, but I can not keep touching the screen to keep it active all the time as this is a huge drain on the battery.

 

Does anyone at all know how to fix this very annoying issue? It esentially renders the app useless.

 

Here is the trouble shoot template, hope it helps.

 

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Description

Can not play back music while the phone is locked.

Example: Music will be playing, and when the phones screen blacks out due to it being idle or from pressing the lock button, the app stops.

 

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. Open spotify and play a song

2. Press the lock button or let phone idle till the screen turns off

3. Music continues for asecond or two then stops

 

What I expected to happen

This is what I expected to happen

When I locked the phone, music should continue playing like normal.

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

Samsung Galaxy S3

 

Device’s Operating System

4.12

 

What type of account do you have?

Premium

 

 

Space left on your device

9.61 GB

 

Space left on your SD card (if applicable)

25.42 GB

 

 

Is your device rooted?

Yes

 

Are you using a custom ROM, if so which one, exactly?

No

 

Did you set your external SD card as storage location?

Yes

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

 

My mobile Spotify version

0.7.2.402-g40e8dcb4

 

My mobile provider and country

Vodafone - Australia

 

My username

Toastypls

 

Do you have a Spotify (non-Facebook) login?

No

 

Are you logging in with Facebook or with your Spotify login details?

Facebook

 

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