Plan

Premium

Country

Germany

Device

Fairphone 3+

Operating System

Android 13

My Question or Issue

Hey there,

since Saturday I am experiencing a very strange behaviour of the spotify app on my phone. It can only play music or load my playlists, when it is on wifi. Downloaded songs will also play on mobile data and some playlists will also load (my "Liked Songs" playlist and some random(?) others). Spotify does NOT show the "Spotify is offline" notification or anything similar. I can actually search and find any song but if I tap on it, nothing happens. Strangely, yesterday it worked for some hours and then stopped working again.

On friday i logged into my spotify account on a friends tablet. The next day i wanted to make sure to be logged out on the tablet again and went to my Spotify account settings in order to "Logout from all devices" which seemed to work properly. Additionally I changed my password. Afterwards I logged into Spotify again with the new password. I did so on my desktop PC (where everything works fine) and on my phone. Could this be in any way connected to the aforementioned issue?

My mobile data works fine on any other app except spotify. I already tried reinstalling the app and also a "clean reinstall" both of which didn't help at all. I also set background data permissions for spotify in the android system and disabled the mobile data saver in spotify.

I'd be very happy if anyone has more ideas on what to try. If you need any further information, please let me know. Thanks in advance