Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey guys,
actually I'm a premium user and I downloaded my playlists lately.
Unfortunately, I'm not able to play these lists, when my device has no internet connection, although they are downloaded!
Sitting in the train back home every weekend the internet connection is miserable and therefore I bought premium to hear my music nevertheless. But loosing the internet connection my device (Galaxy S4) asks me to "Get more premium" and stops the music.
Using the mentioned button it says "You are premium member ..blablabla... bla.. next payment on 30/12/13.. ".
Can anybody help me? I'm not able to find my mistake..
Thanks in advance and sorry for my English - school is quite a long time ago 😉
Solved! Go to Solution.