Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Offline Playlist not available when offline

Hey guys,

 

actually I'm a premium user and I downloaded my playlists lately.

 

Unfortunately, I'm not able to play these lists, when my device has no internet connection, although they are downloaded!

 

Sitting in the train back home every weekend the internet connection is miserable and therefore I bought premium to hear my music nevertheless. But loosing the internet connection my device (Galaxy S4) asks me to "Get more premium" and stops the music.

 

Using the mentioned button it says "You are premium member ..blablabla... bla.. next payment on 30/12/13.. ".

 

Can anybody help me? I'm not able to find my mistake..

 

Thanks in advance and sorry for my English - school is quite a long time ago 😉

Who Me Too'd this topic