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Who Me Too'd this topic

Spotify eating up data and causing overage charges

Hello, I am using the latest version of Spotify on iOS 7 (running on an iPhone 5) with a Premium account and, just this month, it has started to eat up my data like crazy. I have not changed any of my Spotify settings, nor have I used the app any more than usual, and I have already gotten 2 overage charges on my 5GB data plan (I have currently used 7.753GB on a data cycle ending on the 25th, mostly from Spotify's usage) which usually covers all my data usage. Just in the past 3 days, it has used 2.4 GB of data which is absurd given my level of spotify usage. I checked my last.fm account just to make sure spotify was not left on playing music continuously, and that does not appear to be the case.

 

Regarding settings, I do not have sync over 2g/3g turned on but I am playing music at Extreme levels. Again, it has always been set to Extreme with cellular sync turned off, I have not been using the app anymore than usual, and I have never had a problem until now. This is definitely an issue with the app sucking data away.

 

I can try uninstalling and reinstalling the app to see if that fixes the issue, but that does not take care of the data overages I am now facing (currently $20 - 2 extra gigabytes at $10/GB - but it will be much more if this continues). I will be cancelling my subscription if this is not remedied.

 

I hope this is the right place to receive support from the company regarding this issue but I will also try using the contact form. It is frustrating that Spotify does not have a call center for this kind of support.

Who Me Too'd this topic