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Who Me Too'd this topic

current playing song disappears from bottom of screen and settings drop down

Heya, having some trouble with spotify, Hope someone can help, details are below.
Thanks

Aimee

 

Please describe the problem:
When listening to music (either downloaded or streaming) on my Galaxy S2, the current playing track section at the bottom of the app dissapears(the bit with the play/pause button), so I have no way to pause or skip to next track. When this happens the quick play section(not sure of this features real name) in the settings drop down at top of phone also dissapears and also missing from the lock screen.

What are the steps you took to get to the error/issue?

Essentially all I do everyday is the following, however I cannot deliberately force this issue to occur.
1. restart phone
2. open spotify, start playing some music
3. minimise app by pressing home key
3.a. The quick play thing appears in settings drop down.
4. let screen go to sleep and lock.
5. unlock phone
6. reopen spotify by pressing spotify icon on home screen to open app. 
6.a. Now the current playing track thing is gone and the quick play thing does not reappear in the 

Troubleshooting steps
- cleared cache
- restarted phone
- recently (maybe 1 version ago) I uninstalled, cleared everything and reinstalled spotify to get my downloaded music onto an ext. SD card.

What I expected to happen:
The current playing track thing stays at bottom of screen and the quick play thing appears when the app is minimised.

Did you restart your device when troubleshooting in section B?
Yes

Did you read the connection troubleshooting tips?
Yes

Your device
Galaxy S2 GT-i9100T, Australian Telstra version

Device’s Operating System
android 4.1.2

What type of account do you have?
Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
249 MB, I have uninstalled as much as I can and deleted cache and moved stuff to SD to free up space on this partition.

Space left on your SD card (if applicable)
8.6 GB

Space left on your External SD card (if applicable)
21 GB

Is your device rooted?
no

Are you using a custom ROM, if so which one, exactly?
N/A

Did you set your external SD card as storage location?
Yes

Did you manually install an older version before installing the latest version from the Play Store?
No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes

If you said "No", when does the issue not occur?
N/A

My mobile Spotify version
E.g. 0.8.4

My mobile provider and country
Telstra Australia

My username
Jerrawa

Do you have a Spotify (non-Facebook) login?
Yes

Are you logging in with Facebook or with your Spotify login details?
Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?
No sorry, telstra screwed our version of Android so we cannot take screen shots. However if you really want one, Ill grab a camera and take a photo of my phone.

 

Who Me Too'd this topic