Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

App update

Dear Spotify, 

 

There is an issue with the Spotify App on new Samsung TV's. After 2 minutes the TV screen will go into sleep mode, the music will continue to play but the screen will turn off. This is not a settings issue with the TV. 

Having spoken to Samsung, the issue is that the Spotify App isn't telling the TV that media is playing. The screen sleep mode is an internal setting that cannot be adjusted on new Samsung TV's. 

Spotify is the only app that does this. There are no permissions that will fix this. An App update is required from Spotify to fix.

 

Regards, 

 

Dan

Who Me Too'd this topic