Plan

Premium

Country

United States

Device

iPhone 14

Operating System

iOS 18.1.1

My Question or Issue

within the last month there have been a TON of bugs & idk why or what change caused this. to start, abt 1-2 months ago, my spotify app (mobile, web browser, & desktop version) started having issues with playing/pausing content. for example, any time that i open the spotify app it’ll just start automatically playing whatever track i left off on whenever i attempt to open it. i touch 0 buttons, it doesn’t matter if i’m connected to bluetooth or listening thru my phone speaker - nothing changes it, every single time i open the app, it just starts playing. 

the other new issue is that regardless of what i was previously listening to and/or what buttons i did/didn’t press, when i open the spotify app, it stops whatever i was currently listening to, and either shuffles the entire playlist or just starts playing a random playlist that i was not at all listening to.

it completely messes up my place in the playlist, the shuffle order of the playlist i was on, the part in the previous song i was listening to - and it just picks a random playlist to start playing out of nowhere.

i talked to customer support & looked thru the community tab - nothing helped. i’ve deleted/redownloaded the app several times, & it only fixed the issue long enough for me to end my chat w customer support (ofc) before going back to the same issues. my app is up to date, i’ve tried redownloading it, i’ve looked through settings, i’ve done everything. it’s making the app really hard to use, any answers/ideas are appreciated pls & ty