Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

"Offline sync has failed as there is no space left on this device" Fresh out of the box Nexus 4.

Description

Wont sync off line play, tells me there is no space even tho it is completely fresh just from the factory.

 

A more detailed description, using numbered steps

Open spotify,

click download playlist

downloads 3 songs and then tells me there is no space left.

 

Did you restart your device when troubleshooting in section B?

Yes

 

What I expected to happen

It would be fixed

 

What actually happened

It wasn't fixed

 

Device model

LG Nexus 4

 

Operating System

4.4.2 KitKat

 

Is your device rooted?

Yes.

 

Are you using a custom ROM, if so which one, exactly?

No, stock 4.4.2

 

My mobile Spotify version

0.7.5.698

 

My desktop Spotify version (if applicable)

0.9.7.16.g4b197456

 

My mobile provider and country

VIRGIN UK

 

M y username

lagas5

 

Additional Steps Undertaken


Reinstall of spotify - no change

Clear Data on spotify - no change

Factory reset of the phone (including cache and dalvik) - no change

Clear spotify data on a seperate Nexus 4 and reinstall spotify to see if issue appears there - downloads playilists like a charm - 3GB free space before download compared to 11GB on the first Nexus 4

Screenshot_2014-01-27-16-23-37.png
Screenshot_2014-01-27-16-23-51.png
Screenshot_2014-01-27-16-24-02.png
Who Me Too'd this topic