Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I just downloaded the new ios software and now I cannot access the "settings" option on the sidebar, so I cannot turn on the Private setting. The bar where it shows what song is playing is blocking it, and I can't make it go away without deleting the app and then re-installing every time I want to turn private on. Is anyone else having this problem? I am going to to have to delete Spotify if this persists -- I listen to all my music on private!