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Who Me Too'd this topic

"An Error Occured: Try Again" Message Everywhere. App nearly unusable. [Version 1.0.0.3251]

Hello,

 

After upgrading to Spotify version 1.0.0.3251, I have had numerous issues with connecting, searching, and playing music as a Premium user. No matter what I do, whether it is under Browse, Discover, Radio, Search, Playlists, or my own user profile, I simply see the message "An error occured" and does not disappear no matter how many times I click the "try again" button. This occurs on both WiFi and cellular, even when other iPhone apps are able to successfully connect to the internet. When the Spotify app is in this pseudo-offline state, the only things I can do is play my offline-saved songs from my Starred list and change some in-app settings, but nothing more. It will not update with any changes I have made to my playlists from my desktop either.

 

The only way I have been able to get the Spotify app to reconnect to the service is by fully restarting my iPhone, and that only works some of the time. In the unlikely event that this does restore service, it doesn't last for very long, and it reverts to its "offline" state usually the first time I close the app or switch between WiFi and cellular.

 

Here are some things I've done to try to fix it:

  • Force-quitting Spotify from the iPhone task switcher. This changes nothing and does not fix the problem.
  • Logging out and back in. While Spotify allows me to log back in, everything still says "An error occured. This does not work.
  • Deleting the Spotify app and reinstalling it. Also does not work, even after successfully logging in as above. Also deletes all my backed up songs.
  • Reseting my network settings from iPhone settings menu. This helps none whatsoever.
  • Connecting via different WiFi networks / cellular settings. This also changes nothing. Remains in offline state.
  • Restarting the iPhone fully. This only sometimes work, and if it does, it quickly reverts to the ubiquitous "Error has occured" message.
  • Mashing random buttons and icons. Doesn't help, but makes me feel slightly better.

My Specifications: 

  • Model: iPhone 5 (AT&T GSM)
  • iOS Version: 7.0.4 (Jailbroken, but this was never an issue before 1.0.0.3251. No extensions target Spotify.)
  • Spotify Version: 1.0.0.3251
  • Spotify Status: Premium (University Discount)
  • Username: kanosea

If you need any more information, just let me know. I have iFile installed, so I can dig up any files you need if you give me the filepath.

 

Thanks.

Who Me Too'd this topic