Description
Fresh installation; attempting to login (with correct information) causes "Login Failed" to be displayed and then the account's playlist and songs are shown (as if login worked). Then intermittently it returns to Login screen for a few seconds, and then back to the playlist page (or another Now Playing, Discover, My Music, etc. page). On 3G/4G or Wifi it constantly tries to download playlists, stopping only a few songs in and then restarts the download. Music won't play longer than a few seconds due to being kicked back to the Login screen or because the Downloads restarting have paused playback. Attempting to Sync with Windows Desktop Spotify also only connect intermittently (Syncs for three seconds or so before disappearing from Sync list, then reappears and restarts sync).
This makes it impossible to do anything functionally within the app. I have cleared the cache within the app and in the phone's App manager, uninstalled Spotify, restarted my phone, re-installed. I've tried alternative accounts, without Wifi, without Desktop Spotify on (to avoid conflicts), and no situation resolves the issue. It started only after the latest redesign's update this week.
What are the steps you took to get to the error/issue?
(We need to know what you are doing so we can do the exact same to try and get the same error)
1. Open Spotify
2. Login
What I expected to happen
For Login to work and then playlists to play normally.
Did you restart your device when troubleshooting in section B?
Yes.
Did you read the connection troubleshooting tips?
Yes
Your device
Galaxy Note 3
Device’s Operating System
4.3
What type of account do you have?
Premium
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
21.85GB
Space left on your SD card (if applicable)
10.9GB
Is your device rooted?
No
Are you using a custom ROM, if so which one, exactly?
No
Did you set your external SD card as storage location?
No
Did you manually install an older version before installing the latest version from the Play Store?
No
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes
If you said "No", when does the issue not occur?
My mobile Spotify version
1.0.0.82
My desktop Spotify version (if applicable)
My mobile provider and country
Verizon
My username
Aerodynuclearphyschanics
Do you have a Spotify (non-Facebook) login?
Yes
Are you logging in with Facebook or with your Spotify login details?
Spotify
Do you have any screenshots you can attach to more clearly explain your issue?
