Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I was running out of space due to downloaded/offline music, so I unchecked a bunch of albums/playlists so they would no longer be avaialable offline. Although the music was no longer available to me offline, it didn't free up any space on my phone. I had to completely clear out the cache through settings to clear up the space. I then did it a number of times to test - downloaded one or more playlists, verified the size of the com.spotify.music folder, then deleted the playlist. The com.spotify.music folder never changed size. I even tried rebooting with no luck.
This is frustrating because I keep a few of the playlists I follow downloaded for offline use. Spotify automatically downloads new songs when they get added to the playlist, but when songs get removed from the playlists, the data doesn't get removed from my phone so that floder size stays the same - it doesn't get any smaller when those songs are moved. The only way to clear out the com.spotify.music folder and get it to resync correctly to only the songs I set it to download is to clear out the cache entirely, and re-download the playlist.
This is on an htc one m7, latest version of spotify.