Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I have an HTC sensation 4G on Tmobile with the newest release of official firmware. I can not get the lock screen player to work on my android phone. I have power amp on the same phone, and whenever I have something playing, pressing the top screen wake up botton wakes up the phone and shows the power amp lockscreen player.
The HTC one also works fine whenever I am playing music. I don't use it, but I tried to make sure the lockscreen wasn't missbehaving for all applications.
I have tried the following to fix the issue:
1. Updating to the most recent update from yesterday (June 18, 2012, was it?)
2. Uninstalling and reinstalling the application
3. Clearing the app data
4. Reformatting the phone to the factory default and then reinstalling the most recent version from the market.
Some times when I try to unlock the phone, it looks like it wants to open the spotify lockscreen and goes black for one second before reverting to the regular circular interface HTC sense default lockscreen. The spotify app pops up in the top of the notification bar at the same time and then goes away.
I would appreciate some help on the matter.
Thanks