Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Who Me Too'd this topic

Spotify won't sync certain songs to iPhone

Description

Despite songs being on local desktop spotify, connected to wifi, as well as iphone connected to same wifi, songs still greyed out as unavailable - except for one. 

 

A more detailed description, using numbered steps

1. Imported MP3 files to spotify. They play fine in desktop version

2. Then I added them to my normal playlists, which are marked for offline use anyway. Songs won't play.

3. I upgraded desktop spotify.

4. hard reset iPhone, logged out, logged in (of both iphone and desktop)

5. Deleted spotify from iphone, reinstalled, resyncing everything - songs still won't sync, except for one.

 

What I expected to happen

Songs would appear on my iphone, synced and available for playback.

 

What actually happened

Songs appear on iphone, but greyed out.

 

My iPad/iPhone model

Iphone 5s.

 

Device’s Operating System

iOS 7.1.2

 

Is your device jailbroken?

No.

 

Approximately how many playlists do you have?

33 - 6 synced for offline use

 

My mobile Spotify version

1.5.0.2728

 

My desktop Spotify version (if applicable)

0.9.12.10.g89b2a4fc

 

My provider and country

EE (mobile), BT (home wifi), United Kingdom

 

My username

1232065250 (vsf11)

 

Do you have any screenshots you can attach to more clearly explain your issue?

IMG_2307.PNG

Who Me Too'd this topic