Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Situation:
iPhone 5S, IOS 7.1.2, Spotify v1.6.0.1746, Full battery, 2GB of free memory.
I have an off-line playlist, 134 songs long. Some of the songs are local files (mp3) I bought at other vendor's.
Problem:
Spotify crashes when trying to play one of 6 last songs (one mp3, rest synched from Spotify's library). It plays one second of them, then crashes. These songs play without problem in desktop and iPad Spotify.
Tried:
1. Clearing Safari history, cookies etc. Clean Spotify reinstall afterwards.
2. Moved those 6 songs to a new playlist, also crashes.
Your thoughts?