Hello.

I've been sending messages to spotify support for weeks now, but nobody answers.

One morning I tried to log onto spotify, but I couldn't. I had the option to log in with either my spotify username and password or make a new account. But my spotify was connected through my facebook, so I didn't have a spotify username and password. Therefore I was forced to make a new account to log into spotify.

Now I have two spotify accounts. One of them is my "old" account, and the other one is the one I had to make to log into spotify that morning. My old account is connected to my e-mail. I get spam about new songs in my playlists every day. I've also paid for that account(just yesterday 9,99 was deducted from my bank account). But I cannot use that account, because my spotify is connected to my facebook and my facebook is connected to the new account.

Very annoying that I cannot use the product I've paid for. And even more annoying that support isn't replying to my letters.


How can I get to use my initial Spotify account again?