Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hey,
I am a premium user and I am having few playlists saved offline on my Nexus 4.
My problem is that during the playback there is some kind of distortion / random noises / kinda scratch sounds over the tracks.
I already had the data and app removed and reinstalled. No change.
The noise is random. Sometimes I can listen to couple of songs without an issue but sometimes it constantly happens. It is regardless of the song.
To me it seems there is some sort of glitch in the encryption of the saved files. Seems to happen more often on the move. Maybe if the phone is switching GSM towers or between WiFi and GSM.