Description
Since a few days the spotify app for my android (HTC one m8) doesn't work the most time. After I reboot the phone it works from time to time. But later when i reopen it (when its closed completely over the taskmanager) I only see the logo and I can't use the app.

In this state even with closing the app it consumes a lot power.

I already reinstalled the app many times following the "troubleshooting spotify" post.

What are the steps you took to get to the error/issue?
Open the app after closing it completely.

Did you restart your device when troubleshooting in section B?
Yes, and also reinstalled app.

Did you read the connection troubleshooting tips?
Yes

Your device
HTC One M8

Device’s Operating System
Android 4.4.4

HTC Sense 6.0

SW-No 3.28.401.6

What type of account do you have?
Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
2.8 GB

Space left on your SD card (if applicable)
33 GB


Is your device rooted?
No

Are you using a custom ROM, if so which one, exactly?
If you don’t know what this means you can probably answer “No”

Did you set your external SD card as storage location?
Yes

Did you manually install an older version before installing the latest version from the Play Store?
YNo

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes

If you said "No", when does the issue not occur?
-

My mobile Spotify version
1.7.0.830


My mobile provider and country
Swisscom

Do you have a Spotify (non-Facebook) login?
No,Facebook

Are you logging in with Facebook or with your Spotify login details?
Facebook login