Hi guys,

Recently (after the last update, I think), whenever you have an internet connection but you can't reach the server, Spotify just shows a blank screen and you can't access your offline music or even the settings page, which is blank as well (see attachment).

This is a big problem when you're logged on a wifi where the sysadmin blocks connection to streaming music services, such as in many workplaces, schools and universities, because you can't listen to your offline music anymore, while this should be the major selling point of a premium subscription.

I'd like to point out that if you turn on the offline mode, Spotify works again. I know it. The problem is that you can't access your settings to do it.

The app now seems to assume that, if you have a wifi connection, then you MUST be able to contact the server. It wasn't like that before.

Btw, I never understood why you would need an "offline mode"... if I can't contact the server, just let me play the music I have downloaded. And the app actually worked like this until the last update.

Now I'm forced to either put the app in offline mode *before* logging on a wifi that blocks access to spotify or, if I'm already logged, I have to turn on the airplane mode, put spotify in offline mode and then turn off the airplane mode again.

Both solutions are not acceptable for an app that should be the market leader, especially because there's not a technical reason to force users to manually tell the application "stop trying to contact the server and just show my downloaded songs!". But if you have decided that, to give a meaning to the offline mode, we're now forced to turn it on, al least please let me access the settings.

I'd like to know if Spotify is aware of this issue and if they plan to solve it. 

P.S.: don't tell me to try to clear the cache, clear data, logout and login again, reinstall the application because I've tried all of them before understanding that the problem is exactly what I have said above.

Thanks in advance!

Tom.