Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi,
I'm hoping this is a wider issue and not just my specific Nexus 5's problem to bear, however I couldn't see another recent thread...
My Spotify frequently just crashes. In addition to that, sometimes when I turn it on, the screen goes black (and you can see the green lines of the Spotify UI) however the text just won't load - for like 4 or 5 restarts of Spotify. Lastly, when it IS playing, sometimes it stutters, and you feel like it's close to crashing!
If anyone knows the solution, I'd be very grateful! I have a Nexus 5 running Lollipop... I didn't have these problems before the update, although I have had some overheating issues with the device in the past.
Thanks!