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Description
Please describe the problem
The app won't start up on my HTC One M8.
What are the steps you took to get to the error/issue?
(We need to know what you are doing so we can do the exact same to try and get the same error)
1. Downloaded app and installed normally
2. App didn't work, so I uninstalled app
3. Redownloaded and installed app (I have tried reinstalling it multiple times with no success)
What I expected to happen
This is what I expected to happen
The app to open up normally. (I didn't expect a black screen and an error message popping up)
Did you restart your device when troubleshooting in section B?
Yes
Did you read the connection troubleshooting tips?
Yes
Your device
HTC One M8 (T-Mobile)
Device’s Operating System
4.4.4 Kit-Kat
What type of account do you have?
Premium
(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
23.41 GB
Space left on your SD card (if applicable)
61.13 GB
Space left on your External SD card (if applicable)
61.13 GB
Is your device rooted?
No
Are you using a custom ROM, if so which one, exactly?
No
Did you set your external SD card as storage location?
No
Did you manually install an older version before installing the latest version from the Play Store?
No
Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?
Yes
If you said "No", when does the issue not occur?
When using WiFi, 2G, 3G, 4G
My mobile Spotify version
1.8.0.993
My desktop Spotify version (if applicable)
0.9.15.27
My mobile provider and country
T-Mobile
My username
agupta98
Do you have a Spotify (non-Facebook) login?
No
Are you logging in with Facebook or with your Spotify login details?
Facebook (on my desktop, on my phone the app won't even open)
Do you have any screenshots you can attach to more clearly explain your issue?
If so, please paste them here
The first image is what i immediatly get as soon as the app opens.
The all black image is the one that the app is stuck on after I press okay to the error message.
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