3 month trial

[Omgitsyana]

So I paid $0.99 for the 3 month trial 3 months ago. Recently, it ended and I didn't get one single email telling me that. So then they took $11.29 from my account. I didn't even know they took money until I checked my account! I didn't know that I would get charged after the 3 month trial. I thought it would go back to free. Is there ANY way to get my money back? ( Right now I'm trying to save every single cent for school) Help?

[kbrooksc]

Hi there @Omgitsyana!

Spotify is usually understanding when things like this happen and will work to help get you a good resolution. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form. 

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

You mentioned that you were saving for school. It's possible that you might be eligible for Spotify's Student Discount. Check out www.spotify.com/student to see if you're eligible. 

Cheers!

[PatriciaBiggs]

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<title>topic 3 month trial in Accounts and Subscriptions</title>
<link>https://community.spotify.com/t5/Accounts-and-Subscriptions/3-month-trial/m-p/1433879#M222510</link>
<description>So I paid $0.99 for the 3 month trial 3 months ago. Recently, it ended and I didn't get one single email telling me that. So then they took $11.29 from my account. I didn't even know they took money until I checked my account! I didn't know that I would get charged after the 3 month trial. I thought it would go back to free. Is there ANY way to get my money back? ( Right now I'm trying to save every single cent for school) Help?</description>
<pubDate>Thu, 01 Sep 2016 23:55:43 GMT</pubDate>
<dc:creator>Omgitsyana</dc:creator>
<dc:date>2016-09-01T23:55:43Z</dc:date>
<item>
<title>3 month trial</title>
<link>https://community.spotify.com/t5/Accounts-and-Subscriptions/3-month-trial/m-p/1433879#M222510</link>
<description>So I paid $0.99 for the 3 month trial 3 months ago. Recently, it ended and I didn't get one single email telling me that. So then they took $11.29 from my account. I didn't even know they took money until I checked my account! I didn't know that I would get charged after the 3 month trial. I thought it would go back to free. Is there ANY way to get my money back? ( Right now I'm trying to save every single cent for school) Help?</description>
<pubDate>Thu, 01 Sep 2016 23:55:43 GMT</pubDate>
<guid>https://community.spotify.com/t5/Accounts-and-Subscriptions/3-month-trial/m-p/1433879#M222510</guid>
<dc:creator>Omgitsyana</dc:creator>
<dc:date>2016-09-01T23:55:43Z</dc:date>
</item>
<item>
<title>Re: 3 month trial</title>
<link>https://community.spotify.com/t5/Accounts-and-Subscriptions/3-month-trial/m-p/1434001#M222556</link>
<description><P>Hi there&nbsp;<LI-USER uid="7023550" login="Omgitsyana"></LI-USER>!</P> <P>&nbsp;</P> <P>Spotify is usually understanding when things like this happen and will work to help get you a good resolution.&nbsp;<SPAN>They can be reached through their Twitter Handle </SPAN><A href="https://twitter.com/SpotifyCares" target="_blank" rel="nofollow">@SpotifyCares</A><SPAN>, Facebook Page&nbsp;</SPAN><A href="https://www.facebook.com/SpotifyCares-227973660732160/?fref=ts" target="_self" rel="nofollow">Spotify Cares</A><SPAN>,</SPAN><SPAN> or through the online </SPAN><A href="http://www.spotify.com/about-us/contact/contact-spotify-support" target="_blank" rel="nofollow">contact form</A><SPAN>.&nbsp;</SPAN></P> <P><BR /><STRONG>If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.</STRONG></P> <P>&nbsp;</P> <P>You mentioned that you were saving for school. It's possible that you might be eligible for Spotify's Student Discount. Check out <A href="http://www.spotify.com/student" target="_blank">www.spotify.com/student</A> to see if you're eligible.&nbsp;</P> <P>&nbsp;</P> <P>Cheers!</P></description>
<pubDate>Fri, 02 Sep 2016 04:07:50 GMT</pubDate>
<guid>https://community.spotify.com/t5/Accounts-and-Subscriptions/3-month-trial/m-p/1434001#M222556</guid>
<dc:creator>kbrooksc</dc:creator>
<dc:date>2016-09-02T04:07:50Z</dc:date>
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