A user spams my inbox! How do I stop?

[Batch]

For the past two or three month's there is one user that has followed me and a playlist of mine. Since he followed me, he has been bombarding me with his songs and playlists.

I sent him a message via Facebook to stop this. However, the first time he said he won't do it again. However, he didn't stop and still does it right now.

I tried blocking him from Inbox. However, I still get them through.

How can you prevent this person spamming me with playlists or songs? I did everything I could.

Your help is much appreciated. 

[Peter__]

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@Batch wrote:

For the past two or three month's there is one user that has followed me and a playlist of mine. Since he followed me, he has been bombarding me with his songs and playlists.

I sent him a message via Facebook to stop this. However, the first time he said he won't do it again. However, he didn't stop and still does it right now.

I tried blocking him from Inbox. However, I still get them through.

How can you prevent this person spamming me with playlists or songs? I did everything I could.

Your help is much appreciated. 

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Hey! Welcome to the community 🙂 

Few things to check out:

- Can you verify by viewing his Spotify profile that you are not Following him. 

- Do you still get messages in your inbox from him if you click on "Filter" on the inbox tab and select "Only messages from Friends"? 

Peter

[Batch]

 - I can confirm that I am not following him. He is following me.

- I still get it through that option. I do receive them via the Spotify app on iOS too. 

[Peter__]

Okay, what I have done is escalate this topic to the community staff for you. Hopefully, they will be able to look into this for you. 

Peter

[Batch]

Thanks Peter. Will they need the profile link to the culprit?

[Adam]

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@Batch wrote:

Thanks Peter. Will they need the profile link to the culprit?

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If you PM me a link to his profile, that'd be great. Do you have him added as a friend on Facebook at all? If so, that might be what's bypassing your Inbox filter.

[Batch]

That's another thing. I don't have him added as a friend on Facebook because I don't even know him. :S

Will be sending the profile link in a second.

[Adam · Accepted solution]

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@Batch wrote:

That's another thing. I don't have him added as a friend on Facebook because I don't even know him. :S

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It seems there's a fault at our end with that inbox filter at the moment, which is really unfortunate timing for you with this guy sending you spam playlists! If you bear with it a while, hopefully our tech guys will get it sorted out before too long. Apologies for the nuisance!

[Batch]

Many thanks for your help Adam. 

I thought it would be a fault somewhere. I would have expected the spam to stop by clicking the Block from Inbox.

Cheers for taking the time to look into this. 🙂