Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account cancelation

Account cancelation

I can not log into my account because I have used and old email and forgotten it. I am still getting charged for premium. I still have the card that I paid for, if there is any way that you could just get rid of the account all together so I wouldn't be charged anymore that would be great!
Reply
1 Reply

Hey @SloppyBaloney, thanks for reaching out to us!

 

This is something our Accounts team needs to look into. Get in touch with them via this contact form, or on Twitter with the @SpotifyCares handle.


We'll be happy to help you sort this out.

Suggested posts