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Topics with Label: Account

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4563 Views
  • 1 replies
  • 9 likes
  • Security
  • 4563 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464713 Views
  • 976 replies
  • 111 likes
  • Account
  • 464713 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205458 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205458 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113155 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113155 Views
  • 72 replies
  • 12 likes

Spotify account disappeared randomly

My account just disappeared without any explanation or e-mails towards me. Just got logged out of every device one day and when I tried to login, it said that e-mail is not connected to any Spotify account. Keep in mind no e-mails or notifications fr...

  • Visitor
  • My account just disappeared without any explanation or e-mails towards me. Just got logged out of every device one day and when I tried to login, it said that e-mail is not connected to any Spotify account...
  • 20 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 20 Views
  • 0 replies
  • 0 likes

Solved!! Changing account region

PlanFreeCountryIran (account region: Germany)Operating SystemWindows 11 and Android 12 My Question or IssueHey, what's up. I want to change my account's region to an English speaking country, I live in Iran and I am aware that Spotify is not availabl...

  • Casual Listener
  • Plan Free Country Iran (account region: Germany) Operating System Windows 11 and Android 12   My Question or Issue Hey, what's up. I want to change my account's region to an English s...
  • Maxim
  • Spotify Star
  • 58 Views
  • 3 replies
  • 0 likes
  • Account
  • 58 Views
  • 3 replies
  • 0 likes

Account Disabled - Support Unresponsive

I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats even though i provided proof of the associated email o...

  • Casual Listener
  • I am submitting from my personal account. The email address that i use for my professional podcast is associated with what seems to be a disabled account. Spotify support reps ended support chats e...
  • 34 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 34 Views
  • 0 replies
  • 0 likes

Data lost after ending Premium subscription. How do I get them back?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro ...
  • Jose_M
  • Spotify Star
  • 32 Views
  • 1 replies
  • 0 likes
  • Account
  • 32 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Plan Premium Country Finland Device Pc Operating System Windows 10   My Question or Issue For several months (pretty much years at this point), my Spotify friends feed has not been upd...
  • Ryankewley
  • Newbie
  • 464713 Views
  • 976 replies
  • 111 likes
  • Account
  • 464713 Views
  • 976 replies
  • 111 likes

Spotify Deleted My Account

PlanPremiumCountryUKDevice(Iphone 12)Operating System(IOS 15.1.1) My Question or IssueWhen logging in it says the email/pass is wrong. Resetting the password then says my account doesn't exist despite my details being completely correct. Customer Sup...

  • Casual Listener
  • Plan Premium Country UK Device (Iphone 12) Operating System (IOS 15.1.1)   My Question or Issue When logging in it says the email/pass is wrong. Resetting the password then says my account...
  • sd3828
  • Casual Listener
  • 58 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 58 Views
  • 1 replies
  • 0 likes

Spotify charged my credit card without my permission (username: *BLEEP*)

I noticed today that Spotify (Stockholm, SWE) charged my credit card on June 19 with USD 5 when I checked my bill! I didn’t even subscribe the premium service. What’s going on? I left a message with their Facebook (Spotify Cares) and no response yet.

  • Visitor
  • I noticed today that Spotify (Stockholm, SWE) charged my credit card on June 19 with USD 5 when I checked my bill!  I didn’t even subscribe the premium service. What’s going on? I left a messag...
  • Not applicable
  • 1063 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 1063 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Profile Picture Won't Save

I have been trying all day to change my profile picture on the web player app. It would upload the picture I wanted but once I refreshed it, it would be back to my previous photo. I have never had issues with this before.I have tried restarting both ...

  • Casual Listener
  • ...ave never had issues with this before. I have tried restarting both spotify and my computer.  Also I am not linked to a facebook account so that is not affecting it. Finally I tried removing my o...
  • CHXRLIY
  • Visitor
  • 26972 Views
  • 28 replies
  • 6 likes
  • Account
    Premium
  • 26972 Views
  • 28 replies
  • 6 likes

Solved!! Premium is not free from adds?

I pay for premium because I got tired for listening to between songs. But I have just now discovered, that when I listen to specific Podcasts, Spotify starts up adds before each of my shows.I tried to contact Spotify, but I cannot find a way to talk ...

  • Casual Listener
  • I pay for premium because I got tired for listening to between songs.   But I have just now discovered, that when I listen to specific Podcasts, Spotify starts up adds before each of my shows....
  • Vedsegaard
  • Casual Listener
  • 147 Views
  • 3 replies
  • 1 likes
  • Account
  • 147 Views
  • 3 replies
  • 1 likes

Spotify only able to access my Facebook's name and profile picture and not friendlist.

PlanPremium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI added my Facebook account to Spotify and Spotify doesn't show my Facebook friends nor able to acess the...

  • Casual Listener
  • Plan Premium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I added my Facebook account...
  • Jose_M
  • Spotify Star
  • 113 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 113 Views
  • 3 replies
  • 0 likes

I want to change my payment method to a new credit card for Spotify and can’t do it.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • Account
  • 102 Views
  • 1 replies
  • 0 likes

Child's email address is linked to an account but not linked to an account

I recently upgraded to Premium Family with the intention of adding my child as a member. I went back and forth a few times deciding between using Spotify Kids vs a "real" account, and somehow I got locked out of using his email.If I try to create a n...

  • Visitor
  • I recently upgraded to Premium Family with the intention of adding my child as a member. I went back and forth a few times deciding between using Spotify Kids vs a "real" account, and somehow I got l...
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution AUDIOBOOK TIME RUNS OUT WITHIN 10 HOURS!

Plan - premium Country - USADevice - iPad&iPhone My Question or IssueI have had Spotify premium for a long time and have recently started using the audiobook feature. Supposedly this feature comes with 15 hours of audiobook time… I have yet to get th...

  • Regular
  • ...upposedly this feature comes with 15 hours of audiobook time… I have yet to get through an 8 hour book before I get prompted to buy more time to finish my book… you can look at my account. I have purchased a...
  • HLA212
  • Visitor
  • 8476 Views
  • 33 replies
  • 2 likes
  • Account
  • 8476 Views
  • 33 replies
  • 2 likes

Superuser Contribution Can't Sign in to Hulu with Spotify Premium/Hulu subscription (HELP)

PlanPremium w/ Hulu My Question or IssueI currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, it automatically switches to another account I no longer use. I tr...

  • Newbie
  • ...t automatically switches to another account I no longer use. I tried deleting all cookies and history so no passwords/accounts can be saved, and it still automatically signs in to a separate account (n...
  • AlinaLB
  • Newbie
  • 17125 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 17125 Views
  • 7 replies
  • 0 likes

Funcionalidade de tradução da letra não aparece.

Olá, tudo bem? Vamos lá...Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a opção, ou em contas premium de conhecidos e amigos, na...

  • Casual Listener
  • Olá, tudo bem? Vamos lá... Contas Free, e outras contas premium têm acesso a tradução, fica claro que o problema é com a minha conta, já que ao testar músicas especificas em contas Free cujo tem a o...
  • Luan
  • Spotify Star
  • 173 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 173 Views
  • 3 replies
  • 0 likes

Last.fm scrobbling not working for days

PlanPremiumCountryMaltaDeviceLaptopOperating SystemWindows 11 Since 05.06.2023 spotify doesn't send the tracks to my last.fm. My last scrobble is on 5 Jun at 9:30am. I have listend many songs since then. I did not change the settings in Spotify nor l...

  • Regular
  • Plan Premium Country Malta Device Laptop Operating System Windows 11   Since 05.06.2023 spotify doesn't send the tracks to my last.fm. My last scrobble is on 5 Jun at 9:30am. I hav...
  • yandarbiev
  • Newbie
  • 5973 Views
  • 13 replies
  • 3 likes
  • Account
    Other
  • 5973 Views
  • 13 replies
  • 3 likes

Update payment method

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhere do I go to update my payment method/credit card info?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Where d...
  • Maxim
  • Spotify Star
  • 43 Views
  • 1 replies
  • 0 likes
  • Account
  • 43 Views
  • 1 replies
  • 0 likes

Unable to change my country

Hello, Firstly I must say the process to get to this point where I can post a support question is really frustrating, this is the first time I have needed support in eight years and really makes me think about leaving for one of the other services. T...

  • Newbie
  • ...akes me think about leaving for one of the other services.   The submission also failed and deleted my message so this is the second attempt...   We have a Spotify premium account and h...
  • Maxim
  • Spotify Star
  • 80 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 80 Views
  • 1 replies
  • 0 likes

Changed from Individual to wife's Family plan and can't use DJ anymore

Hello,I was using an Individual subscription plan and could use DJx then cancelled it and joined my wife's plan and for some reason I can't use it anymore. Both of us are in the USA and she can use DJx but for some reason it says I can't and that it'...

  • Visitor
  • Hello, I was using an Individual subscription plan and could use DJx then cancelled it and joined my wife's plan and for some reason I can't use it anymore. Both of us are in the USA and she can use...
  • Maxim
  • Spotify Star
  • 43 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 43 Views
  • 1 replies
  • 0 likes

I forgot my password, but I lost the email address to my account

I need to reset my password, but I can't figure out how to reset it if I don't have access to the email. I tried changing the email for the account, but to do that I need my password. I am very stumped.

  • Newbie
  • I need to reset my password, but I can't figure out how to reset it if I don't have access to the email. I tried changing the email for the account, but to do that I need my password. I am very s...
  • jane131
  • Casual Listener
  • 207 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 207 Views
  • 3 replies
  • 0 likes