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Account frozen

Account frozen

Plan

Free/Premium-FREE

Country-ITALY

 

Device

(PC-i5-z390)

Operating System

(Windows10)

 

My Question or Issue

Hi guys, I received this email from spotify for violating a playlist cover image, can you give me a hand to solve?
I also wanted to know if you knew how to create a verified user such as DIGSTER-CHILLHOP MUSIC-FILTR?

However,this is the spotify email:
Hi,

We’re reaching out to let you know we’ve removed the cover art for your playlists and your profile picture for unauthorized use of the Spotify logo.

Due to your breach of our Terms of Use, we’ve also suspended your account with the username "xxxxxxx" indefinitely.

Best regards,

Alexandre

Spotify Customer Support

Did you know we have an extensive help section on our website? You can find it here.

Reply
2 Replies

Hey there @Skoolsj9

 

Thanks for reaching out to the Community about this. 

 

You'll need to reply to the email that you have received to get more info on what is happening.

 

Our support team will be able to help you more specifically with the issue you’re addressing. 

 

Hope this helps. Let us know if you have any more questions. 

ElenaModerator
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Did this issue get resolved for you, a similar thing has happened to me, but the just say my account is suspended, doesn't say indefinitely or anything

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