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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hey there @jbozicas-us, welcome to the community!
Don't worry, let's try to figure this out 🙂 Can you make sure you're logging in the correct account?
Try the following:
- Check your subscription page. Your status should be Premium.
- If you're on Premium, try signing out and back into the app.
- If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
If that doesn't help, please take this survey that can point you out in the right direction.
Hope this was helpful!
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