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Topics with Label: Subscription

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1884 Views
  • 0 replies
  • 8 likes
  • Security
  • 1884 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449161 Views
  • 972 replies
  • 109 likes
  • Account
  • 449161 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199799 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199799 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108847 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108847 Views
  • 72 replies
  • 11 likes

Superuser Contribution Audiobook says time used up when it is not

PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...

  • Newbie
  •   Plan Premium family Country Canada   Device  Samsung Galaxy s20 fe Operating System     My Question or Issue I am trying to listen to audiobooks but it says i h...
  • Not applicable
  • 208 Views
  • 3 replies
  • 0 likes
  • Other
    Subscription
  • 208 Views
  • 3 replies
  • 0 likes

Spotify cancelled your Premium Family? Don't resubscribe, it won't work.

Don't resubscribe, it won't work.This is a heads up for all.Spotify on their end has cancelled our Family Premium account because I (the manager) have moved countries. Thats not a problem. So we change managers to a different family member by resubsc...

  • Casual Listener
  • Don't resubscribe, it won't work. This is a heads up for all. Spotify on their end has cancelled our Family Premium account because I (the manager) have moved countries. Thats not a problem.&nb...
  • Perwinklepecan
  • Casual Listener
  • 101 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 101 Views
  • 2 replies
  • 1 likes

Music Video Feature still Not Available

Hi! I have a concern since the Music Video feature still not available in my account even i'm in the Philippines. May I know why? My sister already have the said feature. Thanks! PlanFamily Premium CountryPhilippines DeviceiPhone 15 Operating Systemi...

  • Newbie
  • Hi! I have a concern since the Music Video feature still not available in my account even i'm in the Philippines.   May I know why? My sister already have the said feature. Thanks! &nbsp...
  • Billy-J
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 72 Views
  • 1 replies
  • 0 likes

I can't change my country settings!!

When I lived in the states, we had Premium Family and everything worked fine. After a few months of living in Germany, everything went haywire. The wife and kids got booted. After reestablishing their accounts, they can't join my family plan because ...

  • Newbie
  • When I lived in the states, we had Premium Family and everything worked fine. After a few months of living in Germany, everything went haywire. The wife and kids got booted. After reestablishing thei...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 62 Views
  • 1 replies
  • 0 likes

Card Expiration Banner shows on card that isn't expiring

Banner at top of account information indicates that my AMEX is about expire. It isn't. My AMEX doesn't expire until 2029. PlanPremium CountryUSA Device16" Macbook Pro Nov 2023 Operating SystemmacOS Sequoia 15.0.1/Safari Version 18.0.1 (20619.1.26.31....

Screenshot 2024-10-11 at 3.58.15 PM.png
  • Regular
  • Banner at top of account information indicates that my AMEX is about expire. It isn't. My AMEX doesn't expire until 2029.     Plan Premium   Country USA   Device 16" Ma...
  • Maxim
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 58 Views
  • 1 replies
  • 0 likes

I get charged and miss account details

I get charged monthly and have no idea what account that is.Please share details. Thanks Details: payment via paypaltext: Spotify AB, Ihr Einkauf bei Spotify AB EREF: MREF: CRED: IBAN: BIC:

  • Casual Listener
  • I get charged monthly and have no idea what account that is. Please share details. Thanks  Details:  payment via paypal text:  <removed sensitive info> Spotify AB, Ihr Einka...
  • Byak
  • Visitor
  • 542 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 542 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

PlanFreeCountryUSDevicePCOperating SystemWindows 10 pro My Question or IssueI registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username "Umbrasi" and it...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER c...
  • Ley91
  • Visitor
  • 30790 Views
  • 30 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 30790 Views
  • 30 replies
  • 1 likes

Superuser Contribution Family Premium: Living under the same roof or not

PlanFamily PremiumCountryGermany/Greece My Question or IssueI'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continue offering me a "Premium discount"? I pay for the family plan and it should no...

  • Casual Listener
  • Plan Family Premium Country Germany/Greece   My Question or Issue I'm a user of the Family-subscription and can't understand why you want to track the location via GPS to c...
  • VOelofse
  • Visitor
  • 49712 Views
  • 26 replies
  • 46 likes
  • Account
    Premium
    Subscription
  • 49712 Views
  • 26 replies
  • 46 likes

Solved!! 2-step verification?

Hi, just had my entire post be deleted thanks to my phone so I'm making this short and sweet. For the past 24 hours, my account has been logged into 3 times, all from completely different countries. My account with THOUSANDS of songs liked I feel is ...

  • Visitor
  • Hi, just had my entire post be deleted thanks to my phone so I'm making this short and sweet.  For the past 24 hours, my account has been logged into 3 times, all from completely different coun...
  • Sholva81
  • Visitor
  • 24970 Views
  • 17 replies
  • 11 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 24970 Views
  • 17 replies
  • 11 likes

Long distance family

My spouse lives in another country while we sit for visa approval. We do everything together and try to cut cost on social app subscriptions as best we can. we have family plans on many things like Netflix Disney plus etc but with these music apps th...

  • Visitor
  • My spouse lives in another country while we sit for visa approval. We do everything together and try to cut cost on social app subscriptions as best we can.  we have family plans on many t...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution I m getting premium service but i didn't ask for it

PlanFreeCountryArgDeviceMotorola a12Operating SystemAndroid My Question or IssueMy account has recently changed to premium service, wich i enjoy, but didn't ask for it so i'm worried that i'm getting charged for it in anyway. Is it a publicitary camp...

  • Visitor
  • ...'m worried that i'm getting charged for it in anyway. Is it a publicitary campain? 
  • OscarDC
  • Moderator
  • 480 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 480 Views
  • 4 replies
  • 0 likes

12 months premium subscription not available anymore

Hello Last year i stopped having my card billed monthly and went on an annual payment plan as all my payments are made through a business, and thus i am saving a good deal of money on this plan. 1 invoice, 1 item to put into accounting, instead of 12...

  • Regular
  • Hello   Last year i stopped having my card billed monthly and went on an annual payment plan as all my payments are made through a business, and thus i am saving a good deal of money on this...
  • glitchysina
  • Newbie
  • 213 Views
  • 2 replies
  • 1 likes
  • Account
    Subscription
  • 213 Views
  • 2 replies
  • 1 likes

Why can i skip songs on my PC but not on my phone? (Non-Premium spotify account)

Why can i skip songs or pick any song i want to listen to on my PC but on the phone i can only shuffle play and can't skip songs. I don't have premium.

  • Regular
  • Why can i skip songs or pick any song i want to listen to on my PC but on the phone i can only shuffle play and can't skip songs.  I don't have premium.
  • lagrasadospuntosube
  • Visitor
  • 133881 Views
  • 18 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 133881 Views
  • 18 replies
  • 5 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • Hello!   I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for tha...
  • Not applicable
  • 157171 Views
  • 125 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 157171 Views
  • 125 replies
  • 7 likes

I've had Premium plan, my credit card expired, no Spotify has NO records of my past acc

PlanPremiumCountrySouth AfricaDeviceiPhone 13 My Question or IssueI've had the Premium package for a year already, my credit card details were compimised and I had to stop my cc and got a new card now. The monthly debit order failed and when I logged...

  • Visitor
  • ...oing to stop my subscription because my payment failed and then I'm going to loose my playlist.
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 105 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. PlanPremium StudentCountryPakistanDevice(iPhone 6s, PC)Operating System(iOS ...

  • Casual Listener
  • You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.    ...
  • hamzahsohail
  • Casual Listener
  • 308 Views
  • 4 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 308 Views
  • 4 replies
  • 1 likes

Unable to change country

I'm unable to change countries after a relocation. The documentation says to just select the country from the dropdown (this is disabled for me) or to add a payment method in the new country. I did that but then got a message that the payment method ...

  • Regular
  • ...ountry.   I did that but then got a message that the payment method doesn't match the country I'm in.   Right now I'm unable to change my account and it keeps renewing my subscription in B...
  • cvanlabe
  • Regular
  • 251 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 251 Views
  • 8 replies
  • 0 likes

Solved!! Duo partner kicked off plan after move

PlanDuo My Question or IssueBasically, how do I get my partner back on my plan after we have moved and changed regions? Do I have to wait a month for my next payment to go through??? I recently moved countries, hadn't changed my region settings, was ...

  • Casual Listener
  • Plan Duo     My Question or Issue Basically, how do I get my partner back on my plan after we have moved and changed regions? Do I have to wait a month for my next payment to go throug...
  • Maxim
  • Spotify Star
  • 169 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 169 Views
  • 3 replies
  • 0 likes

Something is seriously wrong in Spotify India

I am a regular user of premium Spotify Family India plan . But this month , I extended my subscription on Aug 18 and my account got disabled and lose my premium on Aug 21 .( for the record , I don't get any emails about account getting disabled )I ta...

  • Casual Listener
  •  I am a regular user of premium Spotify Family India plan . But this month , I extended my subscription on Aug 18 and my account got disabled and lose my premium on Aug 21 . ( for the r...
  • Cybercare_India
  • Casual Listener
  • 486 Views
  • 5 replies
  • 1 likes
  • Premium
    Subscription
  • 486 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Change custom url

PlanFree/PremiumCountryItalyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGood evening I would like to know how to change the custom url of the account Example i'v...

  • Music Fan
  •   Plan Free/Premium Country Italy Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • davide-co-za
  • Newbie
  • 260381 Views
  • 10 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 260381 Views
  • 10 replies
  • 0 likes