Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Subscription

Labels

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9960 Views
  • 3 replies
  • 9 likes
  • Security
  • 9960 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 497133 Views
  • 982 replies
  • 112 likes
  • Account
  • 497133 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214220 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214220 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122794 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122794 Views
  • 72 replies
  • 12 likes

How do you have someone from Spotify actually help you?

I am being charged twice and I need someone to help. How do I get in contact with someone?

  • Visitor
  • I am being charged twice and I need someone to help. How do I get in contact with someone?  
  • 25 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 25 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution My spotify username is turned into bunch of numbers and letters

Plan Free Country US Device PC Operating System Windows 10 pro My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it was NEVER connected to my account. I registered with a proper username [removed...

  • Casual Listener
  • Plan Free Country US Device PC Operating System Windows 10 pro   My Question or Issue I registered on Spotify several months ago. I NEVER registered with my facebook and it w...
  • genericcode
  • Gig Goer
  • 43862 Views
  • 35 replies
  • 1 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 43862 Views
  • 35 replies
  • 1 likes

Account

PremiumCountrySweden Device(Samsung Galaxy a15) My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it att all and I can search for it and its there but when I try to log in it says it ...

  • Casual Listener
  •   Premium Country Sweden  Device (Samsung Galaxy a15)   My Question or IsIssue my account dosnt exist but im paying for is and its been like five months now that i cant use it a...
  • Fabianstahl1
  • Casual Listener
  • 136 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
  • 136 Views
  • 2 replies
  • 0 likes

Spotify Student page gives error when I try signing up

PlanFreeCountryItaly My Question or IssueHello, I have seen that this was an issue previously met by another user in Italy, however the solution given there has not worked for me. When I attempt to press on the "passa a premium" button I am redirecte...

  • Newbie
  •   Plan Free Country Italy   My Question or Issue Hello, I have seen that this was an issue previously met by another user in Italy, however the solution given there has not worked fo...
  • Billy-J
  • Spotify Star
  • 99 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 99 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank accoun...
  • LoLoAtreides
  • Casual Listener
  • 7421 Views
  • 24 replies
  • 13 likes
  • Other
    Premium
    Subscription
  • 7421 Views
  • 24 replies
  • 13 likes

Unable to setup the adress

PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...

  • Newbie
  • Plan Free/Premium , trying to have Duo subscription    Country Fr   Device iPhone SE   Operating System iOS 18.1   My Question or Issue Hello ! I’m trying to j...
  • Luan
  • Spotify Star
  • 54 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 54 Views
  • 1 replies
  • 0 likes

Change subscription not possible

PlanPremiumCountryGermany My Question or IssueI currently have a free trial subscription to Premium Individuals, which expires on March 23. It is not possible to change the subscription. I would like to switch to Premium Duo. I can also select this u...

  • Casual Listener
  • Plan Premium Country Germany   My Question or Issue I currently have a free trial subscription to Premium Individuals, which expires on March 23. It is not possible to change the subscription...
  • Maxim
  • Spotify Star
  • 128 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 128 Views
  • 3 replies
  • 0 likes

Superuser Contribution I lost my account and still have a premium suscription

Hi, I had a spotify account with premium plan, but my account was linked with my phone number, and my cell phone was stolen and I cannot recover my phone number and I don't know my user, I still have my account login in my xbox, the problem is maybe ...

  • Visitor
  • ...ave my account login in my xbox, the problem is maybe I cannot recover my account, but I want to cancel my subscription, and I don't know how to do that, I tried to block payments from spotify for my c...
  • Eni
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 107 Views
  • 1 replies
  • 0 likes

Can't change country so can't use Family Plan!

I live with my family in Singapore. I signed up for Family Plan and used my Singapore address when I signed up. When my family tried to join the Family Plan, it said that they couldn't join because we are not in the same country. But we are! I tried ...

  • Visitor
  • I live with my family in Singapore. I signed up for Family Plan and used my Singapore address when I signed up.    When my family tried to join the Family Plan, it said that they couldn't...
  • Billy-J
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 79 Views
  • 1 replies
  • 0 likes

Failed Payment

PlanFree/PremiumCountryUnited StateDeviceMac Book Air 2017Operating System- Google Chrome My Question or IssueFor the past year I have been unable to complete a payment via Spotify's Website. I have tried re-entering my address, using an incognito wi...

  • Visitor
  •   Plan Free/Premium Country United State Device Mac Book Air 2017 Operating System- Google Chrome     My Question or Issue For the past year I have been unable to complete...
  • Luan
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 89 Views
  • 1 replies
  • 0 likes

Closing an account with an inactive email

Hi everyone, I’m in Canada and using a 1 person premium account but it’s linked to an email account I can no longer access. I have created an alternate spotify account and moved my playlists over but how can I cancel my subscription with the previous...

  • Visitor
  • ...laylists over but how can I cancel my subscription with the previous account so I’m not charged twice?   I’ve tried every usual venue to access that previous email account with no success.   T...
  • Luan
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 70 Views
  • 1 replies
  • 0 likes

Solved!! How do I get a refund?

I'm trying to obtain a refund for incorrect charges to my account. It seems like the website is deliberately designed to make contact difficult. Is there a phone number or email to get help with this?

  • Casual Listener
  • I'm trying to obtain a refund for incorrect charges to my account. It seems like the website is deliberately designed to make contact difficult. Is there a phone number or email to get help with this...
  • Nekol
  • Casual Listener
  • 1960 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 1960 Views
  • 6 replies
  • 0 likes

Superuser Contribution Profiles like in Netflix for Spotify

PlanPremiumOperating SystemAndroid Oreo, Windows 10 My Question or Issue Hello Spotify Community, so iam thinking about this for a long time. How would it be to have "Profiles options" like in Netflix for Spotify? I know that their are Playlist but i...

  • Newbie
  • Plan Premium Operating System Android Oreo, Windows 10   My Question or Issue  Hello Spotify Community,   so iam thinking about this for a long time. How would it be to ha...
  • barbershark
  • Visitor
  • 1994 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 1994 Views
  • 6 replies
  • 0 likes

Superuser Contribution Cancelling hulu

PlanPremiumCountryUSDeviceiPhone16 My Question or IssueI wanted to get the Disney and Hulu bundle but I already have Hulu through my Spotify account. I've seen where people were able to cancel their Hulu subscription through their Spotify but it does...

  • Visitor
  • ...ere able to cancel their Hulu subscription through their Spotify but it doesn't allow me to do it. I wasn't sure if anyone knew how or if it was even possible.
  • Eni
  • Moderator
  • 99 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 99 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Multiple listening profiles?

I have a premium account, USA. Is there a way to have multiple listening profiles with one premium account, or something similar? I listen to trance music while I'm working, but only because it doesn't distract me. I have no interest in listening to ...

  • Visitor
  • I have a premium account, USA.   Is there a way to have multiple listening profiles with one premium account, or something similar? I listen to trance music while I'm working, but only because...
  • Johnnygrace
  • Visitor
  • 39163 Views
  • 25 replies
  • 11 likes
  • Subscription
  • 39163 Views
  • 25 replies
  • 11 likes

How am I paying for Spotify Premium?

Hello, I have a bit of an unusual question, or at least I can't find a similar one on here. I am enjoying Spotify Premium, but when I check my bank details, I stopped paying for it back in 2022. I have a vague memory of having Spotify included in a t...

  • Casual Listener
  • Hello, I have a bit of an unusual question, or at least I can't find a similar one on here.   I am enjoying Spotify Premium, but when I check my bank details, I stopped paying for it back in 2...
  • Suetje1971
  • Casual Listener
  • 1470 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 1470 Views
  • 4 replies
  • 0 likes

I got logged out and logged back in and all my music is gone

please help! Spotify logged me out of my account on both my computer and my phone and when I logged back in all my music was gone (no playlists or anything,) I had no followers and was following no one and it says I am on a 'free' account but I actua...

  • Visitor
  • please help! Spotify logged me out of my account on both my computer and my phone and when I logged back in all my music was gone (no playlists or anything,) I had no followers and was following no o...
  • Not applicable
  • 1214 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 1214 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Premium: Living under the same roof or not

PlanFamily PremiumCountryGermany/Greece My Question or IssueI'm a user of the Family-subscription and can't understand why you want to track the location via GPS to continue offering me a "Premium discount"? I pay for the family plan and it should no...

  • Casual Listener
  • Plan Family Premium Country Germany/Greece   My Question or Issue I'm a user of the Family-subscription and can't understand why you want to track the location via GPS to c...
  • 11127926145
  • Newbie
  • 54382 Views
  • 28 replies
  • 47 likes
  • Account
    Premium
    Subscription
  • 54382 Views
  • 28 replies
  • 47 likes

Changed subscription from UK to India

PlanPremium UK to Premium IndiaCountryUK to India My Question or IssueI had a premium subscription in the UK that I cancelled and using the same email I subscribed to Premium in India where I am now. Premium has been working fine for months on my And...

  • Visitor
  • Plan Premium UK to Premium India Country UK to India   My Question or Issue I had a premium subscription in the UK that I cancelled and using the same email I subscribed to Premium in I...
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music language filter

IT would be fantastic If Spotify finaly adres the foreign language music in users playlists!!! IT si so enoying to have to skipp every second song in every "recomandation" playlist, just because noone in Spotify team is listening to their users. Anyo...

  • Newbie
  • IT would be fantastic If Spotify finaly adres the foreign language music in users playlists!!! IT si so enoying to have to skipp every second song in every "recomandation" playlist, just because noon...
  • stcorbett
  • Visitor
  • 1937 Views
  • 4 replies
  • 4 likes
  • Account
    Other
    Premium
    Subscription
  • 1937 Views
  • 4 replies
  • 4 likes