Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Spotify is insisting my account is offline but it isn't... I've tried restarting, logging out, everything. I pay £10 a month for this service and I can't use it right now - please can this be looked at? My user is twiggystardust.
Spotify in Twiiter said that are some problems on this moment so be patient
they will solve the problem in time
Hey guys, that's right. We're having some issues with one of our data centres, but things should be back up shortly.
Follow the Twitter in my signature for live updates.
maybe they should adjust the service status, its clearly not up and running. Im having the same issues, forced offline mode.
I have the same problem. Although connected to the internet Spotify keeps saying that it is offline, I've tried loggin on again, restarting the program, restarting the computer, restarting the internet connection. But nothing seems to work.
Gr, Joep
http://twitter.com/#!/spotifystatus
None of those will work as the issue is with Spotify, the above twitter will no doubt he updated when the problem is fixed.
Got the same problem over here
Probably my fault ... I finally decided to sign up for a premium trial so I could listen on my Sonos system so of course it would fail now and leave me spinning my wheels trying to get that set up...
Hey guys, things should be more or less back to normal now. Let us know if there are any lingering errors we need to sort out.
And big thanks to Scottehh for updating any threads I missed. Nice job man.
Hey guys, things should be more or less back to normal now. Let us know if there are any lingering errors we need to sort out.
And big thanks to Scottehh for updating any threads I missed. Nice job man.
Me and my boyfriend both have spotify accounts, use the same laptop and neither of us are being told we're off line, tried to follow suggestions but nothing works
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…