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At the same adress my wife can't attend my duo plan!

At the same adress my wife can't attend my duo plan!

I have bought a duo plan and invited my wife to my plan despite my wife and I living at the same address my wife can't attend to my plan. What is the reason? Why this is so difficult?! The system didn't even ask for any address knowledge!

 

Please help me.

 

[Removed due to privacy concerns]

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1 Reply

Hey, @selanus 
Welcome to the Spotify Community, and thanks for reaching out to us here!

First, I edited your post, removing some information you put in to keep your data safe. 

Regarding the issue you're bringing to our attention, is there any additional information you can give me? What exactly happens when your wife tries to accept your invitation? Is there any error message? Have you already tried to perform it again using another device or with another network connection?

 

Anyway, I recommend that you also take a look at this support article to get more information about how the Premium Duo plan works:

Stay awesome!

Let me know if you have further questions or need anything else! I'd love to help!

LuanSpotify Star
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