Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Premium

Labels

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8495 Views
  • 1 replies
  • 9 likes
  • Security
  • 8495 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475862 Views
  • 978 replies
  • 111 likes
  • Account
  • 475862 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208111 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208111 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119267 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119267 Views
  • 72 replies
  • 12 likes

Spotify ads in premium?

Why are there spotify ads for Premium? Not a podcast ad like ads Joe Rogan has

  • Visitor
  • Why are there spotify ads for Premium? Not a podcast ad like ads Joe Rogan has 
  • Luan
  • Spotify Star
  • 48 Views
  • 1 replies
  • 0 likes
  • Premium
  • 48 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot download (Device limit Reached)

Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ?PlanPremium CountryCanadaDevice(IPhone 13 mini)Operating System(iOS 15.4) My Question or IssueI need some help at the mo...

  • Casual Listener
  • Hi, I need some assistance. I’m having some issues with my Spotify app , recently downloaded. Is there anyone that could help me ? Plan Premium  Country Canada Device (IPhone 13 mini) O...
  • Abraham1392
  • Casual Listener
  • 47406 Views
  • 59 replies
  • 22 likes
  • Account
    Premium
  • 47406 Views
  • 59 replies
  • 22 likes

Changing country in Spotify keeps autochanging it back to BE

PlanPremiumCountry - BE DeviceiPhone 15 Pro MaxOperating SystemiOS 18.3 My Question or IssueI had my Spotify subscription with an old mobile phone subscription ages ago. When I switched to another provider, I basically kept paying for my Spotify. I w...

  • Newbie
  • Plan Premium Country - BE   Device iPhone 15 Pro Max Operating System iOS 18.3   My Question or Issue I had my Spotify subscription with an old mobile phone subscription ages ago....
  • Maxim
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 57 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution my brother's echo dot keeps connecting onto my spotify

So my brother and I are both on the Spotify Student Plan, but we have two different accounts and each pay for our own Premium. For some reason, whenever I'm listening to music on my account, whether when I'm on my phone, computer or driving, his musi...

  • Casual Listener
  • So my brother and I are both on the Spotify Student Plan, but we have two different accounts and each pay for our own Premium. For some reason, whenever I'm listening to music on my account, w...
  • karlochacon
  • Casual Listener
  • 32390 Views
  • 8 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 32390 Views
  • 8 replies
  • 1 likes

Superuser Contribution Roku Spotify App Not Displaying Animations

PlanPremiumCountryUnited StatesDeviceRokuTVOperating SystemRoku OS 12.5.0 My Question or IssueSince the past couple of weeks, animations are not being displayed on the Roku TV App. The background picture (album cover/art) that shows generally on the ...

  • Casual Listener
  • Plan Premium Country United States Device RokuTV Operating System Roku OS 12.5.0   My Question or Issue Since the past couple of weeks, animations are not being displayed on the Roku T...
  • DJBradshaw
  • Newbie
  • 1515 Views
  • 10 replies
  • 2 likes
  • Account
    Premium
  • 1515 Views
  • 10 replies
  • 2 likes

Cannot join my partners Duo plan - Locked out for 12 months?

My partner (who I’ve lived with for 2 years) has just upgraded to Duo and invited me to his plan. My account has been on the free membership for some time after being on a friends duo account previously when we lived together. When I try to accept th...

  • Casual Listener
  • My partner (who I’ve lived with for 2 years) has just upgraded to Duo and invited me to his plan. My account has been on the free membership for some time after being on a friends duo account previou...
  • Maxim
  • Spotify Star
  • 127 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 127 Views
  • 3 replies
  • 0 likes

I need to remove the Plan manager from my plan

PlanPremiumCountryAustraliaDeviceMacbook Pro 2024Operating SystemiOS 15My Question or IssueI created the Spotify account with an email address to which I no longer have access. How do I delete the Plan manager and make it myself?

  • Casual Listener
  • Plan Premium Country Australia Device Macbook Pro 2024 Operating System iOS 15 My Question or Issue I created the Spotify account with an email address to which I no longer have access. H...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Update Plan Manager

Is there a way to change the Plan Manager on a Premium / Family Account?My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I can delete the old one.

  • Visitor
  • Is there a way to change the Plan Manager on a Premium / Family Account? My email address is being deactivated and I want to make another one of my active family accounts the new plan manager so I c...
  • JBro-go
  • Casual Listener
  • 30547 Views
  • 40 replies
  • 3 likes
  • Account
    Premium
  • 30547 Views
  • 40 replies
  • 3 likes

Superuser Contribution Spotify Duo account manager change / audiobooks assigned to the wrong account

My wife and I share a Spotify Duo account. When setting up our account and merging our individual accounts, we paid no mind to who would be the account manager as it's linked to our joint bank account. With the rollout of audiobooks included with pre...

  • Casual Listener
  • ...ccount. With the rollout of audiobooks included with premium, we are now realizing that only the account manager (which is assigned to my wife's account) is the only account able to listen to audiobooks. M...
  • juanma_3
  • Casual Listener
  • 6516 Views
  • 22 replies
  • 13 likes
  • Other
    Premium
    Subscription
  • 6516 Views
  • 22 replies
  • 13 likes

Cannot find United States in Change Country

PlanDuo PremiumCountryCurrently Canada, trying to change to United States My Question or IssueIn Update Payment Details, I hit Change Region/Country, then I hit Change Country. In the Choose your Country screen, I cannot find United States. All other...

  • Visitor
  •   Plan Duo Premium Country Currently Canada, trying to change to United States   My Question or Issue In Update Payment Details, I hit Change Region/Country, then I hit Change C...
  • Maxim
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • Premium
  • 60 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is adding tracks to my playlist?

PlanPremiumCountryPortugalDevice(iPhone 11, iMac, iPad)Operating System(lastest OS in all devices) My Question or IssueFor three days now, Spotify keeps adding a bunch of tracks to my own playlist, this is very annoying and I'm kind of deleting stuff...

  • Music Fan
  • Plan Premium Country Portugal Device (iPhone 11, iMac, iPad) Operating System (lastest OS in all devices)   My Question or Issue For three days now, Spotify keeps adding a bunch of t...
  • Not applicable
  • 7324 Views
  • 21 replies
  • 0 likes
  • Account
    Other
    Premium
  • 7324 Views
  • 21 replies
  • 0 likes

2 User ID's but only 1 email

Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family Country - USA Device - iPhone 14 (issue is with the phone) & MacBook Air Early 2015 (no issue with the MacBook) Operating SystemiPhone: 18.1.1Ma...

  • Casual Listener
  • Plan - should be Premium on both devices. iPhone showing "free" and MacBook Air is showing Premium Family   Country - USA   Device - iPhone 14 (issue is with the phone) & MacBook A...
  • Maxim
  • Spotify Star
  • 187 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
  • 187 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't Sign in to Hulu with Spotify Premium/Hulu subscription (HELP)

PlanPremium w/ Hulu My Question or IssueI currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, it automatically switches to another account I no longer use. I tr...

  • Newbie
  • Plan Premium w/ Hulu   My Question or Issue I currently have the bundle subscription but I've signed up for Premium through Facebook. Every time I try to sign in through Facebook on Hulu, i...
  • Scottthechevy
  • Newbie
  • 18375 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 18375 Views
  • 9 replies
  • 0 likes

Superuser Contribution Cant Login using phone number

Hello! I am from UAE and I am currently having difficulty in logging my spotify account on the website using my phone number. Unfortunately, I wasn't able to put an alternative email for that account. I have tried it a number of times already and I'm...

  • Visitor
  • ...ending this message: "Oops! Something went wrong, please try again or check out our help area" Would seriously appreciate your help as I am planning to cancel my duo premium to join our f...
  • Not applicable
  • 161610 Views
  • 133 replies
  • 7 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 161610 Views
  • 133 replies
  • 7 likes

Superuser Contribution How long will it take for Spotify to update payment?

So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's taking it so long?

  • Newbie
  • So I paid my Spotify Premium almost an hour ago using MOLPoints after it was on Premium Pause. But when I logged in my account, it was still on Premium Pause I already made my payment? What's t...
  • Harman31
  • Visitor
  • 2642 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 2642 Views
  • 4 replies
  • 0 likes

How do I change my payment details?

I'm trying to change my payment method for my premium family account. The support part of the website lists the following steps: To update or change your payment details:Log in to your account page.Under Your plan, click UPDATE next to your payment m...

  • Newbie
  • I'm trying to change my payment method for my premium family account.    The support part of the website lists the following steps:    To update or change your payment d...
  • huthga
  • Visitor
  • 12715 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 12715 Views
  • 2 replies
  • 0 likes

Spotify only able to access my Facebook's name and profile picture and not friendlist.

PlanPremium Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI added my Facebook account to Spotify and Spotify doesn't show my Facebook friends nor able to acess the...

  • Casual Listener
  • Plan Premium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I added my Facebook a...
  • JazJ
  • Casual Listener
  • 526 Views
  • 11 replies
  • 1 likes
  • Account
    Premium
  • 526 Views
  • 11 replies
  • 1 likes

switch to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a new premium member. If I switch to duo to add my wife, do we both still get the first ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am a...
  • Rogneesh
  • Casual Listener
  • 79 Views
  • 2 replies
  • 0 likes
  • Premium
  • 79 Views
  • 2 replies
  • 0 likes

Resetting my password is impossible.

PlanPremiumCountryUSDeviceLaptop, Chrome, Firefox… My Question or Issue I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The webform will not accept any password I put in, no matter what it is. I’ve checked to...

  • Casual Listener
  • Plan Premium Country US Device Laptop, Chrome, Firefox…  My Question or Issue   I’m trying to log into my account, it says my password is wrong. So I tried resetting it. The w...
  • Billy-J
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 178 Views
  • 1 replies
  • 0 likes

Give Duo accounts the ability to listen to Audiobooks or make an easier way to change Plan Manager

PlanDuo Premium accounts.CountryUKDeviceAll of them.Operating SystemAll of them. My Question or IssueSpotify, we need either BOTH accounts on a Duo account to be able to listen to Audio books or a simpler way than cancelling our accounts to change th...

  • Music Fan
  • Plan Duo Premium  accounts. Country UK Device All of them. Operating System All of them.   My Question or Issue Spotify, we need either BOTH accounts on a Duo account to be able t...
  • Xxxr
  • Visitor
  • 1253 Views
  • 6 replies
  • 3 likes
  • Account
    Other
    Premium
  • 1253 Views
  • 6 replies
  • 3 likes