Bought Unlimited got Premium

[Crissebre]

Ok so i bought Unlimited today again and it said i had it on my subscription page but i still had ads when i listened to music so i uninstalled Spotify then installed it again. I logged in and it said that my subscription was over so i clicked that link and it took me to some page where it activated Premium for me instead (wtf?!) so i thought ok cool Premium is better then unlimite but the only problem is that it ends in like 2 weeks instead of the 4 weeks i would have gotten with unlimited.

Soooo whats up with this?

[meahtenoha]

Hi Crissebre- Welcome to the Spotify Community.

So what's happened here is you upgraded to Unlimited and then upgraded again to Premium a couple hours later. 

Rather than charge you again, we simply halve your remaining days of Unlimited and bring your next payment date forward. 

If you want to go back to an Unlimited subscription you can do that easily via your subscription page. You'll receive Premium for the next two weeks and then be charged 4.99 for your next payment. 

[Crissebre]

So just becouse Unlimited didnt work when i bought it and it even said that my subscription had ended so i clicked that link that took me to your page and gave me Premium even though i didnt want it. I will get screwed on 2 weeks of unlimited... yeah that sounds good....

[Sam]

Crissebre - If you'd like to discuss your payments, it's really best to get in touch with the payments team. We can't really sort anything here, as security details are needed. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as they can.