Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 140469 Views
  • 165 replies
  • 11 likes
  • Account
    Free
  • 140469 Views
  • 165 replies
  • 11 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10146 Views
  • 3 replies
  • 9 likes
  • Security
  • 10146 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 500541 Views
  • 982 replies
  • 112 likes
  • Account
  • 500541 Views
  • 982 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 123273 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 123273 Views
  • 72 replies
  • 12 likes

Changing country settings?

I got Spotify 3 yrs ago. I believe I regsterred it in Sweden and then I moved to Finland for 2 yrs and now I am back in Sweden. However now my spotify does not work. I have changed my profile back Sweden and yet I can not log on to my spotify. It kee...

  • Casual Listener
  • I got Spotify 3 yrs ago. I believe I regsterred it in Sweden and then I moved to Finland for 2 yrs and now I am back in Sweden. However now my spotify does not work. I have changed my profile back Sw...
  • meahtenoha
  • Spotify
  • 704 Views
  • 16 replies
  • 0 likes
  • 704 Views
  • 16 replies
  • 0 likes

inability to unsubscribe!

I don't get WI-FYI much in my neighborhood and I can't unsubscribe to the premium subscription that I purchased. It wont accept my password and it wont send me a new one either it tells me to change my password on FB I even did that and it wont accep...

  • Newbie
  • I don't get WI-FYI much in my neighborhood and I can't unsubscribe to the premium subscription that I purchased. It wont accept my password and it wont send me a new one either it tells me to change ...
  • licenced
  • Community Legend
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Solved!! Community display name

Hey I'm new - just signed up through facebook. I can see in my "live feed" when my friends publish music that my friends appear to have community display names. How do I get one of those? I know that my full name is always going to be my user name - ...

  • Regular
  • Hey   I'm new - just signed up through facebook. I can see in my "live feed" when my friends publish music that my friends appear to have community display names. How do I get one of thos...
  • lydia_franc
  • Regular
  • 510 Views
  • 3 replies
  • 0 likes
  • 510 Views
  • 3 replies
  • 0 likes

need to logout everyone from my spotify account

Hi! Can someone help me with logging out of every spotify that I am on. ThanksAdriangt

  • Newbie
  • Hi!   Can someone help me with logging out of every spotify that I am on.   Thanks Adriangt
  • licenced
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Werbung

In Eurer Werbung heißt es andauert: "personalisiert" das ist in Deutschland ein ganz böses Wort. Deutsche wollen nicht kategorisiert und mit personalisierter Werbung überhäuft werden. Auch wenn ich darin technisch wie auch aus der Sicht Marketing ric...

  • Newbie
  • In Eurer Werbung heißt es andauert:   "personalisiert"     das ist in Deutschland ein ganz böses Wort. Deutsche wollen nicht kategorisiert und mit personalisierter Werbung überhäu...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Solved!! Unable to update my credit card

I got a message in the Spotify client that my credit card is about to expire. When I tried to change the credit card, all I got was this: Help?

  • Newbie
  • I got a message in the Spotify client that my credit card is about to expire. When I tried to change the credit card, all I got was this:     Help?
  • TobiasBerg
  • Casual Listener
  • 730 Views
  • 9 replies
  • 0 likes
  • 730 Views
  • 9 replies
  • 0 likes

Canceled my free trial today but still got charged $9.99

Customer service seems to be hard to find with Spotify, there is no number I can call to remove this charge because I don't use the service anymore and was under the impression that I had until today to cancel. I've emailed spotify but from what I've...

  • Newbie
  • Customer service seems to be hard to find with Spotify, there is no number I can call to remove this charge because I don't use the service anymore and was under the impression that I had until today...
  • meahtenoha
  • Spotify
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! New to Spotify Automatically logs me out

I'm new to spotify and tried logging in with my facebook account. When i do log in it opens the program and goes to the welcome to spotify popup. When i close that it automatically logs me out. I saw some posts about disconnecting from the facebook a...

  • Casual Listener
  • I'm new to spotify and tried logging in with my facebook account.  When i do log in it opens the program and goes to the welcome to spotify popup.  When i close that it automatically logs m...
  • BigJ
  • Casual Listener
  • 634 Views
  • 1 replies
  • 0 likes
  • 634 Views
  • 1 replies
  • 0 likes

Solved!! Worst payment service ever

Hello,Honestly, I really loved your service until I switched to try out the 30 day trial.Well before the 30 days was over I tried cancelling my subscription but JUST WOULDN'T LET ME. I kept getting "incorrect password". My account is connected throug...

  • Newbie
  • Hello, Honestly, I really loved your service until I switched to try out the 30 day trial. Well before the 30 days was over I tried cancelling my subscription but JUST WOULDN'T LET ME. I kept getti...
  • meahtenoha
  • Spotify
  • 685 Views
  • 7 replies
  • 0 likes
  • 685 Views
  • 7 replies
  • 0 likes

Just purchased Premium. yet i don't have premium? feeling robbed here

Just bought Premium accidently. it overdrew my bank account, and whats worse, it's not working. what gives!? tested on PC app and Android app. no premium. the website premium page says i have premium. FIX THIS! =/

  • Casual Listener
  • Just bought Premium accidently. it overdrew my bank account, and whats worse, it's not working. what gives!? tested on PC app and Android app. no premium. the website premium page says i have premium...
  • Bunie
  • Casual Listener
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Solved!! If tracks are removed from database, are they from your playlists?

If I have say, 200 albums in a playlist, if at some point album abc is removed from spotifys available database but then re-added several weeks later, will it re-appear in my playlist? Would it appear 'greyed out' in the meantime in my playlist or wo...

  • Regular
  • If I have say, 200 albums in a playlist, if at some point album abc is removed from spotifys available database but then re-added several weeks later, will it re-appear in my playlist?   Would...
  • user-removed
  • Not applicable
  • 1250 Views
  • 6 replies
  • 0 likes
  • 1250 Views
  • 6 replies
  • 0 likes

Solved!! New Premium Account - WIthout Facebook

I'm interested in opening a Premium account directly without a Facebook account. I'm not interestedin a Facebook link. Is that not possible?

  • Newbie
  • I'm interested in opening a Premium account directly without a Facebook account. I'm not interested in a Facebook link.    Is that not possible?  
  • user-removed
  • Not applicable
  • 2884 Views
  • 13 replies
  • 0 likes
  • 2884 Views
  • 13 replies
  • 0 likes

Solved!! Student discount

Hey Spotify. I just read that you liked education and are willing to "help" students by making a student discount for all that got the NUS extra card in UK.Are you planning on make similar offers in other countries?Give the same discount to students ...

  • Newbie
  • Hey Spotify.   I just read that you liked education and are willing to "help" students by making a student discount for all that got the NUS extra card in UK. Are you planning on make simil...
  • Sam
  • Spotify
  • 5903 Views
  • 3 replies
  • 1 likes
  • 5903 Views
  • 3 replies
  • 1 likes

Premium subsciber, but getting ads.

I have been a premium subscriber for a while now, but all of a sudden, I am getting ads. I went to my account and it listed me as free, but showed my credit card info. I authorized a payment, it said I am a premium subscriber, but still getting ads a...

  • Regular
  • I have been a premium subscriber for a while now, but all of a sudden, I am getting ads.  I went to my account and it listed me as free, but showed my credit card info.  I authorized a paym...
  • Sam
  • Spotify
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Trend-Micro blocking download due to virus.

Is there a problem here or should I try some work-around to allow the download?

  • Visitor
  • Is there a problem here or should I try some work-around to allow the download?
  • licenced
  • Community Legend
  • 904 Views
  • 1 replies
  • 0 likes
  • 904 Views
  • 1 replies
  • 0 likes

Serriusly.. Someone Help me

I am getting a new mail every time someone is posting... why? sooo annoying

  • Casual Listener
  • I am getting a new mail every time someone is posting... why? sooo annoying 😛
  • licenced
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

30 day free trial

Hey, i have looked around on the page but cant seem to find when this offer ends. I have probably not looked closely enough at the site but i guess someone could answer this one easily

  • Regular
  • Hey, i have looked around on the page but cant seem to find when this offer ends. I have probably not looked closely enough at the site but i guess someone could answer this one easily
  • Grayson
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Converting Unlimited days into Premium ones

One of my friends gave me 2 gift cards for my bday, so i used them and was a Unlimited user ever sincebut recently i won a free 3 months Premium code so i thought i'd give it a try turned out i couldn't. i supposed to apply for a Premium subscribtion...

  • Casual Listener
  • One of my friends gave me 2 gift cards for my bday, so i used them and was a Unlimited user ever since but recently i won a free 3 months Premium code so i thought i'd give it a try  turned ou...
  • user-removed
  • Not applicable
  • 666 Views
  • 5 replies
  • 0 likes
  • 666 Views
  • 5 replies
  • 0 likes

Problem with 30 days free trial!!

I want to sign up for the 30 days free trial, but every time I enter my card number and such, I get an warning saying that I need to check or change my payment details or something like that.PLEASE HELP!

  • Visitor
  • I want to sign up for the 30 days free trial, but every time I enter my card number and such, I get an warning saying that I need to check or change my payment details or something like that. PLEASE...
  • Sam
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Spotify/FB problem

My FaceBook account won't show what i'm listening too because its just two triangles on the spotify CD's there, and it wont update what im listening to. Why?It started 3 days ago and i have no idea why. Any help?

  • Newbie
  • My FaceBook account won't show what i'm listening too because its just two triangles on the spotify CD's there, and it wont update what im listening to. Why? It started 3 days ago and i have no idea...
  • Sam
  • Spotify
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes