Cannot get my wife's phone to be added to dip no matter what we do

[#1]

She was on the free and I deleted it but stilll when she accepts my invite she can't get it to accept keeps saying that address is existing

[Jose_M]

Hello @ 

Thanks for reaching out. I'm sure we can figure out what's going on here. Just to make sure we're on the same page: your wife had a Free account and you deleted it, and now you're trying to create an account to join your Duo plan with that address but it gives an error, is that correct?

If so, she can join your Duo plan with her previous Free account - no need to delete it and create a new one. You can cancel the account deletion process by clicking on the link Spotify sent to your email. When the account deletion process is canceled, she can click the Duo invite link and log in using her login details (email + password).

Make sure to let me know if you have any questions!