Cant login, nothing working.

[user-removed]

Hello, I'm having an issue where I can't login. I'm in a new computer, and I always get an error of authorization.

I'm trying with my mail and with my username, both won't work. The only way that I can login is with a username that I never saw. The username is a bunch of numbers, that I received with the reset password link. The problem with that user I don't have my playlists, nor Premium.

Hope you can help me!

Thanks!

[Levster_woo]

Perhaps staff will be able to better assist you if you were to post this in the help section of the community website instead of the idea section, I don't think customer support members will be checking for this kind of issue here.

[Novy]

Hey there @user-removed,

Thanks for reaching out here 🙂 We moved your post from the Ideas board, since it doesn't qualify as an idea. 

We'd recommend reaching out to our Support team here. They'll be happy to assist you further and help you search for the account where you have all your playlists. 

If anything else comes up, the Community will be here.

Take care 🙂