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Changed payment type, lost Premium & Double Charged!

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Changed payment type, lost Premium & Double Charged!

I wanted to change my payment type from Paypal to my credit card.  So I deactivated my subscription via paypal and assumed Spotify would let me know when my subscription ended (in May) that I needed to add a payment type.  Instead, they removed my Premium status IMMEDIATLY!?  

 

I tried reactivating my subscription and Spotify charged me $10?!

 

How can I remedy this?  I assumed this would have been a painless change but what a pain this has been! 😞

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@user-removed wrote:

I wanted to change my payment type from Paypal to my credit card.  So I deactivated my subscription via paypal and assumed Spotify would let me know when my subscription ended (in May) that I needed to add a payment type.  Instead, they removed my Premium status IMMEDIATLY!?  

 

I tried reactivating my subscription and Spotify charged me $10?!

 

How can I remedy this?  I assumed this would have been a painless change but what a pain this has been! 😞


When you cancel your subscription, it lasts until the end of the period you last paid for an then reverts to free.

 

How have you been double charged?

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2 Replies
Marked as solution


@user-removed wrote:

I wanted to change my payment type from Paypal to my credit card.  So I deactivated my subscription via paypal and assumed Spotify would let me know when my subscription ended (in May) that I needed to add a payment type.  Instead, they removed my Premium status IMMEDIATLY!?  

 

I tried reactivating my subscription and Spotify charged me $10?!

 

How can I remedy this?  I assumed this would have been a painless change but what a pain this has been! 😞


When you cancel your subscription, it lasts until the end of the period you last paid for an then reverts to free.

 

How have you been double charged?

I guess I'm losing my mind!  That explains a lot!  Thanks!

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