Charged Twice

[JasonLowe]

A friend of mine in the States has Spotify but had to deactivate her FB account for personal reasons. Because she wanted spotify, she set up another FB profile in a different name. She's being paying twice ever since. She's now back on her original FB profile and the other one is deleted. Still paying twice. What can she do?

Thanks in advance

[meahtenoha]

Hey JasonLowe - We can definitely help your friend. If you point her to our contact form the Payments Team can take over from there.