Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Charged for Free Trial

Charged for Free Trial

I signed up to spotify and had 30 days free trial, I got it and canceled the premium/free trial a couple of days after, I was told via message/popup I shall still get my 30 days free trial even if I did cancel. As I assume everyone who did that would. But I have been charged for it. Has anyone else had this, now the free trial wont expire until 25th, will i get refunded then or not?

Reply
1 Reply

Hey there!

 

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.


We'll be happy to help you sort this out.

Suggested posts