Charged for premium twice

[Jesalbert10]

Hello, I wanted to update for premium through the student program and my credit card was charged twice and still on free. Also, I tried to get the premium through the promo You have till Jan 1st and it said I wasn't elegible. Why's that? Abdu need please my money back on my credit card. Thanks!

[Maxim]

Hey @Jesalbert10,

If you’re seeing unexpected charges from Spotify on your bank statement, always check first to see if they’re marked as “pending” or "temporary".

A pending charge is a part of your bank’s authorization process. When you submit a payment, they place a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will actually be taken.

In that instance, the authorization will expire and the funds will reappear on your statement. The time this takes can vary, depending on your bank.