Charged twice, on diffent cards

[daniel_t22]

Hi

I got a message that Spotify could not charge me because of some error.

I checed my account, and for some reason it did not happen, even though my credit card was still there.

I switched it out with another newer card so the premium subscription was still active.

Today i can see that Spotify have charged me on both cards...

Reference on the transaction:

P00945507E  (this is the new card i added)

P00942947F   (this was the old one that failed)

[kbrooksc · Accepted solution]

Hey there @daniel_t22!

Sorry to hear that you were charged twice. I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.

If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.

[daniel_t22]

Thanks

I'll contact them through facebook 🙂

[kbrooksc]

Glad I could help!